Shipping policy

Shipping Policy

At Velqour, our goal is to ensure that your shopping experience is smooth, reliable, and completely stress-free. To achieve this, we have created a transparent and detailed shipping process designed to keep you informed at every stage of your order.

Order Processing Time

We carefully process every order with precision and care.

  • All orders are processed within 24 to 72 hours (excluding weekends and public holidays).

  • During peak seasons, special promotions, or holidays, processing times may extend slightly, but we work hard to keep delays minimal.

  • Once your order is processed, it is handed over to our trusted international logistics partners for shipment.

Shipping Time & Delivery Estimates

We are proud to offer worldwide shipping.

  • Standard international delivery typically takes 6 to 15 business days, depending on your country or region.

  • Remote areas or locations with limited postal services may require additional time.

  • In rare cases—such as customs delays, weather conditions, or carrier issues—delivery may take a bit longer, but rest assured that we monitor every order throughout its journey.

Tracked Shipping

Your peace of mind matters to us.

  • Every order comes with a tracking number at no additional cost.

  • Once your package is shipped, you will receive a tracking link via email or SMS.

  • Tracking information may take 1–3 days to update after dispatch, depending on the carrier.

Shipping Confirmation & Updates

You will automatically receive:

  • A Shipping Confirmation Email once your package leaves our warehouse.

  • Tracking updates throughout the delivery process.

  • Real-time notifications if your order experiences any unusual delays.

Customs, Duties & Taxes

Some international orders may be subject to customs inspections or import fees:

  • Any applicable customs charges are assessed by your country’s customs authority.

  • These fees, if charged, are the buyer’s responsibility.

  • We do everything we can to minimize extra charges, but we have no control over customs procedures.

Lost, Stolen, or Delayed Packages

We are committed to ensuring your order reaches you safely:

  • In the rare event that a package becomes lost or severely delayed, we will work directly with the carrier to resolve the issue.

  • If a package is confirmed lost, we will offer a free replacement or a full refund.

  • If a package shows as “delivered” but you did not receive it, please contact us within 7 days so we can investigate with the courier.

30-Day Refund or Exchange Policy

Your satisfaction is always our top priority.

  • We offer a 30-day refund or exchange policy on all orders.

  • If you receive an item that is damaged, defective, or not as described, we will gladly replace it or issue a refund.

  • Items must be returned in their original condition and packaging.

  • To initiate a return, simply contact our support team and we will guide you through the process step-by-step.

Customer Support

Our support team is here to assist you with anything you need:

  • Have questions about shipping?

  • Need help tracking your order?

  • Want to request a refund or exchange?

You can contact us anytime at email, and our team will respond as quickly as possible. We believe in clear communication and friendly assistance, ensuring you always feel confident shopping with us.